Legal
Privacy Policy
Last updated: 1 January 2026
This Privacy Policy explains how CristalJetonex ("we", "us" or "our") collects, uses, stores and protects personal data when you visit our website or use our platform. We are based at High Holborn 80, BS1 5LJ Bristol, United Kingdom, and process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
1. Data controller
CristalJetonex is the controller of the personal data described in this policy. You can contact us about privacy matters at [email protected] or by telephone on +44 20 7946 7908.
2. Personal data we collect
- Identity and contact data: name, email address, telephone number and country of residence.
- Account data: login credentials (stored in hashed form), account preferences and settings.
- Verification data: information needed to meet anti-money laundering and sanctions checks, where applicable.
- Usage data: pages viewed, features used, device type, browser, approximate location derived from IP address and timestamps.
- Communications: messages you send to our support team and records of our replies.
We do not intentionally collect special category data. Please do not send us sensitive information unless we specifically request it.
3. How we use your personal data
We use personal data to create and manage your account, provide the Services, operate automated tools you choose to enable, respond to enquiries, prevent fraud and misuse, comply with legal obligations, and improve the security and performance of the platform.
4. Lawful bases
Under the UK GDPR, we rely on one or more of the following bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in securing and improving the Services, provided those interests are not overridden by your rights; and your consent, where we ask for it, for example for optional marketing emails.
5. Sharing your data
We do not sell personal data. We may share it with carefully selected service providers acting on our instructions, including hosting, analytics, communications, identity verification and payment processing providers. We may also disclose data where required by law, by a court or regulator, or to protect the rights, safety and property of our users or ourselves.
6. International transfers
Some of our providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved international data transfer agreements or adequacy regulations, in line with UK GDPR requirements.
7. Retention
We keep personal data only for as long as necessary for the purposes described above. Account data is generally retained for the life of your account and for a period afterwards to meet legal, tax and regulatory obligations. Support records and usage logs are kept for limited periods that reflect their purpose. When data is no longer required, we delete or anonymise it.
8. Your rights
Subject to certain exemptions, you have the right to access your personal data, have inaccurate data rectified, request erasure, restrict or object to processing, request data portability, and withdraw consent at any time. You may also object to direct marketing at any time.
To exercise these rights, contact us using the details above. We will verify your identity and respond within one month, extendable where the law permits.
9. Security
We use technical and organisational measures to protect personal data, including encryption in transit, access controls, role-based permissions, logging and regular reviews. No system is completely secure, so we cannot guarantee absolute security. You should use a strong, unique password and keep it confidential.
10. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences and understand how the Website is used. Essential cookies are always active. Non-essential cookies are set only where permitted by law and, where required, with your consent. You can manage cookies through your browser settings.
11. Children
The Services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so that we can delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated date. For material changes, we will provide additional notice where appropriate.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
14. Contact
CristalJetonex, High Holborn 80, BS1 5LJ Bristol, United Kingdom. Email [email protected]. Telephone +44 20 7946 7908.